Group Chief Executive Officer
Group Executive Team
Rohan Lund was appointed to the role of Group Chief Executive Officer of the National Roads & Motorists' Association (NRMA) in January 2016. With an extensive background in digital technology, strategy and innovation, Rohan brings a wealth of experience delivering transformation, across a range of customer-focused companies. An energetic and customer focused leader, Rohan provides strategic and commercial expertise to the NRMA, which is Australia's largest member-owned organisation providing a range of motoring, tourism and leisure services.
Before joining NRMA Rohan was the Chief Operating Officer (COO) for Foxtel, Australia's largest subscription business, and his previous roles also include COO of Seven West Media, CEO of Yahoo!7 and Strategy Director for SingTel Optus. Rohan also holds a Master of Laws.
With the acquisition of Australian Tourist Park Management (ATPM) in May 2017, Paul was appointed to the role of CEO of NRMA Holiday Parks and Resorts. Paul is responsible for the strategic, commercial and operational aspects of the Holiday Park business, which has a portfolio of 50 parks owned or managed across Australia, with 32 parks branded as NRMA Parks and Resorts. Paul is also currently a member of the Tourism Industry Advisory Council of the NSW Business Chamber and holds a Bachelor of Economics Degree from Cambridge University and a Masters of Business Administration from York University, Toronto.
Prior to joining the NRMA, Paul held a variety of senior commercial and marketing roles with tourism and travel industry organisations in Australia and internationally. Prior to joining the NRMA, Paul held the position of GM Marketing, Guest and Commercial Operations at Taronga Conservation Society Australia. He has also had senior roles with Tourism Australia and has also worked in various marketing, product and sales roles for Qantas and British Airways in Australia, Africa and the UK.
Michael Gabriel was appointed Group Chief Financial Officer in August 2016. Michael is responsible for ensuring the NRMA reaches its financial and business targets through the Group's business performance, risk, property and tax and treasury functions.
Prior to joining the NRMA, Michael was General Manager Corporate Finance at Woolworths, responsible for resource and capital prioritisation, group planning and budgeting and managing finance transformation.
Michael has held senior executive positions including the Finance Director of Diageo in Australia and NZ, and senior finance and supply chain roles at Diageo across Asia, Europe and the Americas.
Michael is a Certified Practicing Accountant (FCPA) and holds an MBA from the University of Queensland and a Bachelor of Applied Science in Chemistry and Physics from the Queensland University of Technology.
Emma Harrington was appointed CEO NRMA Motoring and Membership in July 2020 after holding the position of Chief Customer Officer for two years. In this role she was responsible for the customer transformation of the NRMA Group of businesses, she led the growth of the NRMA Membership and subscription business, established and chaired the NRMA Data Stewardship Committee, and led the NRMA in winning the prestigious CX Team of the Year award and CX Leader of the Year award in 2019.
In her new role as the NRMA’s first female CEO, Emma leads the iconic motoring and membership business building on the legacy from the past 100 years to create a strong and sustainable business for generations of NRMA members to come. Building on the strong foundations of roadside assistance and advocating for motorists, Emma adapts a customer-led approach to focus on growth, continually improving the customer experience and adding more value to members, and looking to the future of mobility in Australia which includes our electric vehicle business.
Emma is passionate about people, and creating a collaborative, inclusive and human-centred culture. Part of her commitment to diversity and inclusion in the workplace has seen her become the Executive Sponsor for the NRMA’s first LGBTQI employee-led network.
Before joining the NRMA, Emma held both national and overseas roles for major organisations; most recently she was the Director of Wholesale and Distribution at Foxtel, Australia’s largest subscription business. Prior to that she was Group Head of Data and Commercialisation for Seven West Media and Managing Director and Acting CEO for Yahoo7.
Emma holds a Bachelor of International Relations (BA Hons) from Kent University, England and a Masters of Arts in Political Science from York University, Toronto, Canada.
Cormac Hodgkinson was appointed Chief Technology Officer in March 2016 after guiding delivery of the NRMA's Group membership system in 2015.
Cormac is responsible for NRMA's technology infrastructure and architecture, day to day operations and project delivery across all channels including Digital, Data and core platforms. Cormac is also responsible for developing the technology and innovation roadmap to support the NRMA strategy.
Before joining the NRMA, Cormac held key strategic roles at Telecommunications Company 3 in the UK where he was responsible for implementing digital channels for self-care and the delivery of the CRM solution for the organisation. He continued his career at 3 in Australia as General Manager CRM before moving to Vodafone as General Manager Customer Care.
At Vodafone, Cormac was responsible for delivering the sales and service targets across all channels including Digital, Contact centre and Retail comprising over 4000 employees. He has a proven track record in leading teams through change including a companywide Digital transformation initiative, a Contact centre consolidation across continents and a Retail rationalisation programme.
Cormac holds a Bachelor of Arts in International Business Studies from the University of Northumbria.
Nell Payne was appointed Chief of Operating Investments spanning the Car Rental and Marine sectors in July 2020. She is responsible for the Thrifty business in Australia and New Zealand and the Marine businesses of Fantasea and My Fast Ferry in Sydney. Passionate about safety, engagement and developing her people, Nell's collaborative style is focused on operational excellence, customer experience and customer insights.
In her previous role at the NRMA as Executive General Manager Motoring, she was responsible for the NRMA's Roadside Delivery, Motoring Operations, Motoring Services, Car Servicing stores, Driver Training and Workplace Health & Safety.
Before joining the NRMA, Nell was Group Director Technology and Operations at Foxtel where she was responsible for the operations of the technical facilities supporting Foxtel's Television Centre, customer systems and the 24x7 Customer Support operations. The National Customer Support Operations provided fault call response, repair services and planned work supported by over 1,400 field engineers.
Nell was also the Customer Care Manager for CableData International, later DST International. She was responsible for the support of Customer Systems and Field Services Systems in the Asia Pacific region. Nell also managed the training and operations of the specialist teams as well as the Service Support and Delivery disciplines.
Nell holds a Bachelor's degree (B Eng) in Electrical and Electronic Engineering from Coventry University. She has also completed the Australian Graduate School of Management (AGSM) Executive education program and is a Graduate of the Australian Institute of Company Directors (GAICD).
Rachel Wiseman was appointed Chief Investment Officer in November 2016. Rachel is responsible for the NRMA Group's commercial interests, including corporate development, investments, group strategy, company secretariat, legal, safety, policy, advocacy and stakeholder relations.
Prior to joining the NRMA, Rachel held the role of General Manager Corporate Development at Tabcorp Holdings, during which time she was responsible for establishing Tabcorp's UK operations in London. Rachel has also held a number of senior roles at Fox Sports including Director Business Affairs, and Commercial & Strategy Manager, and as Corporate Counsel with Telstra and General Counsel with Reverse Corp Limited.
Rachel holds a Bachelor of Law and Bachelor of Commerce degree from the University of Canterbury (New Zealand), an MBA from the Australian Graduate School of Management and graduated from Harvard Business School’s Advanced Management Programme. She is a member of the Australian Institute of Company Directors.