Terms and conditions

 These terms and conditions ("terms") apply to the provision of NRMA EV (Electric Vehicle) Network Charging services by the National Roads and Motorists’ Association Limited (referred to as "NRMA", "we" or "us") to any individual user of any Electric Vehicle Chargers as part of our Electric Vehicle Fast Charging Network Service.

It is a condition of our providing the Electric Vehicle Fast Charging Network Service that you accept these terms. These terms, as also appearing on our website form the entire statement of contract between us. These terms are legally binding on you and us.

Free for Members, this network will grow to more than 40 electric vehicle fast chargers covering 95% of Members' road trips. Lowering the overall cost of electric vehicle ownership, this initiative's goal is to improve Australia's charger accessibility so you can keep moving, long into the future.

The NRMA Electric Vehicle Fast Charging Network

You acknowledge and agree that:

  • NRMA is not liable to you or any other person for any disruption or interruption to the NRMA EV Fast Charging Network service caused by any circumstances beyond NRMA's reasonable control, including faults or defects or circumstances that arise due to incompatibility with your vehicle including an inability to charge or mobilise your vehicle, the actions or conduct of other users, the enforcement of parking restrictions by law enforcement officials including any fines issued while using the EV Charger or any Force Majeure event; and

  • NRMA uses reasonable efforts to ensure the suitability and reliability of the NRMA EV Fast Charging Network, but NRMA makes no representations or warranties as to the suitability, correctness or reliability of any service supplied by NRMA. NRMA is also not liable for the consequences of your failure to responsibly and diligently check that information including suitability of the NRMA EV Fast Chargers with your vehicle.

Fair Use of the NRMA Electric Vehicle Fast Chargers

To help ensure that the NRMA EV Chargers are available for their intended use, the EV Chargers are not to be used to charge a vehicle if your vehicle is being used:

  • as a taxi;

  • for ridesourcing or ridesharing (through Uber, Taxify or similar services);

  • to commercially deliver or transport goods;

  • for government purposes; or

  • for any other commercial venture.

You must not:

  • abuse or misuse the benefit of access to the NRMA EV Chargers;

  • act in any way which is likely to be detrimental to the interests of NRMA, or other users of the NRMA EV Chargers;

  • supply or attempt to supply any false or misleading information, or make any false representation about the NRMA EV Chargers or the NRMA EV Fast Charging Network; or

  • act in any way which, in our reasonable opinion, breaches or is likely to breach these terms or is inconsistent with the intent of these terms.

If you act in such a manner or do not comply with the terms, NRMA may suspend or terminate your right to use or access the NRMA EV Fast Charging Network without notice.

Termination

NRMA may terminate these terms and any licence created under it use the NRMA EV Fast Charging Network at any time at its discretion, with immediate effect and without notice.

Suspension

NRMA may suspend the use of the NRMA EV Fast Charging Network, or any EV Chargers at any time without notice, including, if:

  • one or more NRMA EV Charger requires maintenance or upgrading;

  • we have a reasonable belief that the NRMA EV Fast Charging Network is being used unethically, unlawfully or contrary to any law or regulation; or

  • provision of the NRMA EV Fast Charging Network is disrupted or prevented as a result of an event outside NRMA’s reasonable control or for safety reasons.

Subject to applicable laws, we will not be liable to you or any third party for any loss or damage whatsoever suffered by any person as a result of any such suspension, termination or cancellation under the terms.

Collection of Data

You acknowledge that the NRMA EV Chargers will collect customer data including but not limited to the details about the vehicle, charging capacity of the Vehicle and the vehicle’s location. You also acknowledge that use of the NRMA EV Fast Charging Network may generate customer data which is stored by or on behalf of NRMA and accessible by us via the software supporting the NRMA EV Fast Charging Network service.

You acknowledge and agree that all Intellectual Property Rights:

  • in the customer data; and

  • in connection with the NRMA EV Chargers;

  • are and remain the sole property of the NRMA.

Use of Customer Data

You agree that customer data may be used by us to:

  • provide you with data via the my nrma app;

  • collect information and aggregate data on NRMA EV Fast Charging Network services;

  • carry out the installation, activation, de-installation, disconnection, servicing, updating or testing of the NRMA EV Chargers and any associated software;

  • provide you with any additional optional services that are or may become available, where you agree to these before or during the period of NRMA EV Fast Charging Network services;

  • carry out research and analysis of the behaviour of our customers;

  • provide you with the products and services you have requested from us; and

  • develop processes, products, services and benefits to better meet your needs.

We may provide customer data to our agents, contractors, service providers or related companies for the purposes of, or in connection with, the supply of products and services to you and for the same purposes above.

You agree that NRMA may use and analyse your customer data for the purpose of improving the NRMA EV Fast Charging Network service and including your customer data in aggregated anonymous databases.

You acknowledge that some of our agents, contractors, service providers or related companies may be located in jurisdictions other than Australia, and that in order for the proper supply of the NRMA EV Fast Charging Network service, some or all customer data and vehicle data will be transmitted, stored and processed by our agents, contractors, service providers or related companies located in jurisdictions other than Australia.

Australian Consumer Law

Despite anything contained in these terms, the Australian Consumer Law (ACL) may give you statutory rights including guarantees and remedies that cannot be excluded or modified by these terms. The ACL guarantees and remedies include (depending on the type of failure, fault, or defect) repair or replacement, a refund, compensation for reasonably foreseeable loss or damage, or a resupply of the goods or services if the goods or services do not meet the standards required by the ACL.

Limitation of liability

Except as otherwise provided for in these terms and except for any liability under any non-excludable conditions, NRMA has no liability to you or any other person claiming through you, for any costs, loss, expenses, liability or damage, regardless of the form of action, whether in contract, tort (including negligence), under statute or otherwise, and whether arising from NRMA’s performance or non-performance of its obligations under these terms.

Consequential loss

Except for liability in relation to breach of any non-excludable condition, NRMA excludes all liability to you for lost profits, lost revenue, lost savings, lost business, loss of opportunity, lost data or any consequential or indirect loss arising out of, or in connection with, the NRMA EV Fast Charging Network services, and any claims by any third person (including any driver), or these terms, even if NRMA knew the loss was possible, or the loss was otherwise foreseeable.

MISCELLANEOUS

Variation

NRMA reserves the right to amend these terms at its discretion. We will use reasonable endeavours to notify you of any changes to the terms by placing a notice on our website.

Without limitation, NRMA reserves the right to:

  • implement a requirement to pay for use of the NRMA EV Fast Charging Network for anyone who is not an NRMA Member, whether such payment is based on a per use basis or a subscription plan;

  • implement one or more user validation processes for the NRMA EV Fast Charging Network, which verifies that the user is an NRMA Member before allowing access (conditional or not) to the NRMA EV Chargers, including restricting access to my nrma app subscribers.

Entire Agreement and Severability

These terms contain all the terms agreed between the parties regarding its subject matter and supersedes and excludes any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

The invalidity or unenforceable act of any term of or right arising pursuant to these terms shall not adversely affect the validity or enforceability of the remaining terms and rights.

Governing law

These terms are governed by the laws in the state of New South Wales and the Commonwealth of Australia.

Contacting Us

If there are any questions regarding these terms provided by NRMA you may contact NRMA using the information below.

How to contact us:

Email: ev@mynrma.com.au

Phone: 1300 233 544

NRMA Membership Terms and Conditions

A full copy of NRMA’s Membership Terms and Conditions including details on our Available Subscription Packages, is available at www.mynrma.com.au/general-conditions

NRMA Group Privacy Policy

NRMA collects, uses and discloses your personal information in accordance with NRMA’s Privacy Policy, which is available at www.mynrma.com.au/privacy-policy.htm

Dictionary

The following words have particular meanings given below:

Available Subscription Package means any of the following NRMA products: NRMA Blue, Classic Care, Premium Care, Premium Plus, Traveller Care and Free2go.

“Customer Data” means any information (including Personal Information) relating to You or a Vehicle that is collected, stored or disclosed in the course of the supply of the NRMA EV Network Charging Service and includes the Vehicle Data.

“Force Majeure” means any cause beyond the reasonable control of the party affected, which affects the performance of these Terms, including in any case prolonged break-down of transport, telecommunication or electric current.

“Intellectual Property Rights” includes all industrial and intellectual property rights throughout the world including copyright, moral rights, trademarks, patents, rights to protect confidential information and any similar rights.

"Non-excludable Condition" means an implied condition or warranty the exclusion of which from a contract would contravene any statute (including the Competition and Consumer Act 2010 (Cth) and Australian Consumer Law) or cause any part of these Terms to be void.

“NRMA”/“we”/“us”/“our” means the National Roads and Motorists Association Limited ABN 77 000 010 506 trading as The NRMA, and includes its officers, employees, agents and contractors.

“NRMA EV Charger” means the NRMA stationary infrastructure that supplies electric energy for the recharging of electric vehicles and may include a super-fast charger.

“NRMA EV Fast Charging Network services” means the services of providing access and use of the NRMA Electric Vehicle Fast Chargers throughout Australia.

“NRMA Member” means any person who has agreed to become a Member of the NRMA whose name is entered on the NRMA Register of Members, and who has purchased any of the Available Subscription Packages.

“Personal Information” has the meaning given to it in the Privacy Act.

“Privacy Act” means the Privacy Act 1998 (Cth) and any subsequent amendments.

“Vehicle” means each legally registered electric vehicle (which operates on energy stored in its rechargeable batteries that are are recharged by common electricity), owner or operated by you and makes use of this NRMA EV Fast Charging Network service.

“Vehicle Data” means all the data and information that can be collected, processed, ascertained or inferred from use of any NRMA EV Charger or the collective NRMA EV Fast Charging Network service (including, in respect of a vehicle, its location, the time and date, diagnostic information provided by the vehicle, and the charging consumption) or arising from or in connection with the supply of the NRMA EV Fast Charging Network service;

“You”/“Your” means the party who uses the NRMA Electric Vehicle Fast Charger to charge an electric vehicle.