Add-on terms and conditions

Tow Plus Add-on

These Terms and Conditions define the term Tow Plus as an additional 10km towing in Metro and Country Areas in conjunction with your Premium Plus, Premium Care or Classic Care Towing entitlements for Your Vehicle (or Trailer for Vehicles nominated on a Premium Care and Premium Plus Memberships).

All other defined terms used in these Terms and Conditions are available in the glossary to the Membership Terms and Conditions.

1. Tow Plus can only be purchased with a Classic Care, Premium Care, Premium Plus and Roadside Assistance Memberships.

2. In Metropolitan Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge.

3. In serviced Country Areas, an additional 10km in any direction from the point of Breakdown is free-of-charge.

4. You will not be entitled to use the additional 10km towing if your Vehicle or Trailer needs Towing in a Remote Area.

5. If you require towing in excess of the additional 10km, you must pay the tow provider for the excess distance at commercial rates at the time of the tow.

6. Tow Plus can only be used in conjunction with your Classic Care, Premium Care and Premium Plus Towing entitlements and cannot be used as a subsequent tow for the same Breakdown.

7. The additional 10km towing is only available in the New South Wales and the Australian Capital Territory.

8. The NRMA holds the right to withdraw Tow Plus without notice and so it may not be available for renewal for subsequent Subscription Years.

9. Tow Plus becomes available 48 hours after purchased and cannot be purchased at the time of Breakdown.

10. Tow Plus fees paid to NRMA are non-refundable.

11. If you purchase a Tow Plus during your Subscription Year, you will be required to purchase a full twelve-month Tow Plus and this will entitle you to Tow Plus entitlements for the remaining time of your Subscription Year.

National Roads and Motorists' Association Limited ABN 77 000 010 506.

Windscreen Plus Add-on

These Terms and Conditions define the term Windscreen Plus as a repair provided to a Vehicle which has suffered a windscreen chip. All other defined terms used in these Terms and Conditions are available in the glossary to the Membership Terms and Conditions.

1. Windscreen Plus can only be added to a Premium Plus, Premium Care or Classic Care Subscription Packages and is only valid for the Nominated Vehicle for the Subscription Year.

2. In the event the Nominated Vehicle suffers a windscreen chip, it is entitled to one free windscreen repair per Subscription Year.

3. An unused Windscreen Plus repair at the end of a Subscription Year may not be carried forward into the next Subscription Year.

4. Windscreen Plus is only available to the Nominated Vehicles front windscreen only.

5. Windscreen Plus will not be eligible if the Nominated Vehicle has been involved in an Accident.

6. If the NRMA or third-party provider consider in their reasonable opinion that the windscreen chip suffered on the Nominated Vehicle is not repairable, with approval from the Member, can arrange a complimentary quote on a replacement windscreen from the third-party provider in which a 30 per cent discount off the current non-Member price will be offered.

7. Should your Nominated Vehicle become unregistered during a Subscription Year, your Nominated Vehicle is not eligible for Windscreen Plus and cannot be repaired until it is registered.

8. Windscreen Plus will not be provided to a Member who, in our opinion is abusive, threatening or violent to any NRMA staff, agents or partners, or who attempts to receive service by deception or is, or appears to be, intoxicated.

9. Windscreen Plus becomes available 48 hours after purchase and cannot be purchased at the time of Breakdown. Windscreen Plus add-on fees paid to NRMA are non-refundable.

10. If you purchase Windscreen Plus during your Subscription Year, the full twelve-month Windscreen Plus subscription fee will apply and this will entitle you to Windscreen Plus for the remaining time of your Membership Subscription Year.

11. The NRMA holds the right to withdraw Windscreen Plus without notice and so it may not be available for renewal for subsequent Subscription Years.

12. Windscreen Plus is provided by a third-party provider, National Windscreens Pty Ltd. 

National Windscreen Terms and Conditions

1. A Windscreen repair can be booked 24hrs a day, 7 days a week, 365 days of the year.

2. The Windscreen Plus repair service which is covered by the Windscreen Plus Membership is available between 8:00am and 5:30pm, 7 days a week.

3. Out of hours repairs can be arranged at an additional fee. No discounts can be applied to this fee. For all current fees and charges, please contact National Windscreens on 1300 363 632.

4. The Windscreen Plus repair service is a national service covering all states and territories. Members travelling interstate can utilise the Windscreen Plus repair service anywhere within Australia.

5. NRMA Member discounts are not able to be used in conjunction with any other offer or discounts.

6. Any payments required for additional chips, windscreen or glass replacement will be required at the time of booking.

7. Glass repairs and replacements come with a Lifetime Workmanship Warranty. The warranty is void once the vehicle is sold or transfer of ownership is made.

8. Vehicles requiring windscreen replacement which have an Advanced Driver Assistance System (ADAS) may require recalibration at the vehicle manufacturer after installation. Where possible the recalibration service is carried out the same day as the replacement and is at an additional cost to the Member. This cost can vary from vehicle to vehicle. In cases where the manufacturer is unable to meet the required timeframe, the Member may need to arrange the ADAS recalibration with the manufacturer at an alternative time.

9. Vehicles excluded from service by National Windscreens include buses and trucks exceeding a 3-tonne load capacity.

10. Modified and/or accessorised vehicles may incur additional costs if accessories need to be removed to enable access to the windscreen (customer must sign a waiver to exclude National Windscreens from any damage beyond our control), or if the job falls under a two-person job requirement due to the size of the windscreen. Examples of modifications to a vehicle may include a ute that has been raised or a motorhome where the roof overhangs the windscreen. Examples of accessories include snorkels, aerials, lights, roll bars and roof racks that may have been installed near or on the windscreen.

11. Serviceability of all vehicles is assessed by a qualified technician on a case-by-case basis in accordance with OH&S restrictions and sole discretion is retained by National Windscreens. Further charges may apply for vehicles which exceed height and width limits due to OHS restrictions.

For National Windscreens full terms and conditionals please refer to their website.

Key Plus Add-on

These Terms and Conditions define the term Key Plus as replacement key/s provided to a Nominated Vehicle as a result of an event which your Nominated Vehicle keys being lost, stolen or broken allowing you to access or use your Nominated Vehicle.

All other defined terms used in these Terms and Conditions are available in the glossary to the Membership Terms and Conditions.

1. Key Plus can only be purchased with Premium Plus, Premium Care and Classic Care Roadside Assistance Memberships and is valid for a Subscription Year.

2. In the event in which your Nominated Vehicle keys are lost, stolen or broken, on your request the NRMA will arrange for a professional locksmith on your behalf to replace your Nominated Vehicle keys allowing You to access and use your Nominated Vehicle.

3. The NRMA will contribute a maximum of $500 (inc. GST) in a Subscription Year for the cost of that locksmith.

4. Key Plus is available for use between 8am - 11pm (Monday to Friday) and 8am - 10pm (Saturdays, Sundays and public holidays).

5. Up to two replacement Vehicle keys (including transponder keys) will be provided per locksmith call out, not exceeding $500 (inc. GST) in a Subscription Year.

6. A surcharge of $110 (inc. GST) will apply to call outs after 6pm from Monday to Friday, after 12 midday on Saturdays and will apply to all call outs on Sundays and public holidays (in NSW). This surcharge is included in the calculation of the cap of $500. Any costs exceeding $500 (inc. GST) in a Subscription Year are payable by you at the time of service.

7. Your Nominated Vehicle does not have to have suffered a Breakdown to be eligible for Key Plus.

8. The NRMA will not contribute towards locksmith costs if:
a. You make your own arrangements for a locksmith to attend your Vehicle;
b. a locksmith was dispatched to You in error or under false or misleading circumstances;
c. You are able to access or use your Nominated Vehicle with an alternate/ spare key

9. The provision of a locksmith to attend your Vehicle may not be possible in some areas, including but not limited to Remote and Country Areas

10. The NRMA does not guarantee that the locksmith dispatched to attend your Vehicle will be able to assist You, replace your Vehicle keys, gain access to your Vehicle, or mobilise your Vehicle. In that event, the NRMA will contribute a maximum of $500 (Inc. GST) in a Subscription Year towards your Vehicle manufacturer replacing your Nominated Vehicle keys.

11. Should your Nominated Vehicle become unregistered during a Subscription Year, it is not eligible for a Key Plus.

12. The NRMA accepts no liability for any loss or damage (including without limitation consequential loss or damage) however caused, which is suffered by you as a result of the provision of locksmith services to your Vehicle.

13. The locksmiths that provide Key Plus services are independent contractors and are not employees of the NRMA.

14. Repairs or replacement of ignition barrels, remote keyless entry devises and proximity keys for your Vehicle will be at your own expense.

15. Key Plus becomes available 48 hours after being purchased and cannot be purchased at the time of Breakdown or other events causing you to require Key Plus services.

16. Key Plus fees paid to NRMA are non-refundable.

17. If you purchase Keys Plus during your Subscription Year, the full twelve-month Keys Plus subscription fee will apply and this will entitle you to Keys Plus for the remaining time of your Membership Subscription Year.

18. Key Plus benefits are only available in the Subscription Year and may not be carried over to following Subscription Years.

19. The NRMA holds the right to withdraw Keys Plus without notice and so it may not be available for renewal for subsequent Subscription Years.
National Roads and Motorists' Association Limited ABN 77 000 010 506.

Pet Plus

These Terms and Conditions define the term Pet Plus as arranging to have your cat or dog safely transported to the destination of your choice when travelling locally or interstate in the event of a breakdown.

All other defined terms used in these Terms and Conditions are available in the glossary to the Membership Terms and Conditions.

1. Pet Plus can only be purchased with our Classic Care Subscription Package and is valid for a Subscription Year. Pet Plus forms part of Premium Care and Premium Plus Subscription Package entitlements.

2. Pet Plus offers benefits of up to $1,500 (incl. GST) in a Subscription Year if your Nominated Vehicle (that is carrying your Pet) needs Towing or has been involved in an Accident. We will arrange the following benefits for your Pet:

a. Pet Accommodation: we will pay up to $160 (incl. GST) per night (capped at $500 per incident) up to a maximum of 5 days for your Pet while your Vehicle is being repaired. This does not include pet accommodation that has been pre-booked by you

b. Pet Transport: we will pay up to $200 (incl. GST) per incident or if you’re more than 100 km from Home (and a long distance pet carrier is required) up to $1,000 per incident to transport your Pet to your Home, intended destination or a Pet Accommodation facility

3. Pet Plus will provide Members with a Lost Pet Service. Upon your request, you will be provided with an NRMA Engraved Metallic Collar Tag to be placed on your Pet.

4. Members can request one tag per Pet per subscription year for a maximum of 2 pets. You are only able to request a maximum of 2 tags once per subscription year.

5. You are only eligible to receive the Lost Pet Service benefits while you are eligible to receive Pet Plus services.

6. The Lost Pet Service may improve the probability of your lost Pet being returned. However, we cannot guarantee that your lost Pet will be returned to you. We will not be liable for being unable to return your Pet to you.

7. If we are contacted by a third party who has located your lost Pet, we will endeavour to contact you using your Personal Details in order to put you in contact with the third party. It is your responsibility to notify us if your contact details change.

8. You authorise us to do anything which is reasonably necessary or desirable either to carry out the Lost Pet Service or to comply with any applicable regulations

9. Once your entitlement to receive Pet Plus services expires, you must remove the NRMA Engraved Metallic Collar Tag from your Pet.

10. Pet Plus benefits are only available in the Subscription Year purchased and may not be carried over to following Subscription Years

11. Members who hold a Premium Care Subscription Package receive Pet Plus benefits of up to $2,000 (inc. GST) in a Subscription Year in addition to their $3,000 (inc. GST) Premium Care benefits.

12. In the event of a Breakdown or Accident, NRMA will take all reasonable steps to arrange Pet Transport however care of the Pet will be your responsibility.

13. Should your Nominated Vehicle become unregistered during a Subscription Year, you are not eligible for Pet Plus

14. Pet Accommodation will depend on the availability of boarding facilities, particularly in Country Areas and Remote Areas.

15. Pet Transport will depend on the availability of transport providers, particularly in Country Areas and Remote Areas.

16. Pet Accommodation vacancy will depend on availability, particularly in peak seasons.

17. Pet Accommodation facilities are legally able to refuse lodgement of Pets that do not have vaccinations up-to-date. This includes the F3 vaccination for cats, and C4, C5 vaccinations for dogs. You are responsible for vaccinations being up to date. NRMA does not guarantee that Pet Accommodation facilities will accept to board your Pet.

18. Pet Accommodation facilities may not accept your Pet if it has been accommodated in another boarding Pet Accommodation facility within the last two week.

19. NRMA may not provide Pet Plus services if your Pet, in our opinion, jeopardises the health and safety of any NRMA staff or agent. Similarly, Pet Accommodation facilities and Pet Transport providers may not accept a Pet if it is injured, sick, a restricted breed or behaving in a threatening or violent manner.

20. Pet Accommodation only covers accommodation costs and excludes all other out-of-pocket expenses that you may incur whist your Pet is being accommodated.

21. Pet Plus covers all Pets in the Vehicle at the time of Breakdown or Accident.

22. In the event your Pet is injured in an Accident or is sick, NRMA will make every effort to arrange for Pet Transport and Pet Accommodation but take no responsibility for the wellbeing of your Pet.

23. Members will be required to handle their Pet at all times. Our Patrol Officers or Tow contractors will not handle Pets.

24. Members are responsible for their Pet at all times, including while being dropped off and picked up from Pet Accommodation facilities or when your Pet is being transported to your Home or intended destination. Members are liable for any personal injury, death or damage to, or loss of property, caused by their Pet.

25. To the extent permitted by law, our maximum aggregate liability for all claims relating to the provision of Pet Plus is limited to an amount equal to the fees paid by you for your Pet Plus subscription.

26. Pet Plus will not be provided to a Member who, in our opinion is abusive, threatening or violent to any NRMA staff or agents, or who attempts to receive service by deception or is, or appears to be, intoxicated.

27. Any term which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these terms and conditions is not affected.

28. Our failure to exercise or enforce any one or more of our rights under these terms and conditions will not constitute a waiver of such rights unless such waiver is granted by us in writing.

29. Pet Plus becomes available 48 hours after purchased and cannot be purchased at the time of Breakdown or Accident.

30. Pet Plus fees paid to NRMA are non-refundable.

31. As Pet Plus fees are not pro-rated, if you purchase Pet Plus during your Subscription Year, this will only entitle you to Pet Plus for the remaining time of your Subscription Year.

32. Pet is defined as a cat or dog only.

National Roads and Motorists' Association Limited ABN 77 000 010 506.