Roadside Assistance FAQs

How do I access NRMA roadside assistance?

Phone 13 11 11 and the operator will ask you information including:

Your NRMA Membership number and/or registration number
Your exact location:
- What street/road are you on?
- What is the nearest cross street/road?
- What is the number of the house/building?
- Are there any landmarks? (e.g. signage)
- What direction you were travelling?
- The make, model and colour of your vehicle.
- Your contact phone number (e.g. mobile or house/office).
- The nature of your problem (e.g. mechanical, flat tyre, flat battery, etc).
- Whether you are in a remote area or concerned for your safety.
If you're unable to call 13 11 11 and speak directly to an operator, you can make contact one of the following ways:

By text message to 0437 13 11 11 (SMS only)
By the my nrma smartphone app
By using the National Relay Service to place your call

I'm not a Member can I get immediate roadside assistance?

Yes, you'll just have to pay an On Road Join & Go fee of $139 plus the cost of your NRMA Membership.

What does Premium Care cost?
Joining Fee (once off)	$55
Annual fee per vehicle subscription	$199
On-Road Join and Go Fee	$139
Total	$393

What does Classic Care cost?
Joining Fee (once off)	$55
Annual fee per vehicle subscription	$110
On-Road Join and Go Fee	$139
Total	$304

This applies to motorists who are:

Non-Members requiring immediate roadside assistance
Lapsed Members requiring immediate roadside assistance (those whose Membership expired three months or more ago)

What does Premium Care cost?
Joining Fee (once off)	$55
Annual fee per vehicle subscription	$199
On-Road Join and Go Fee	$139
Total	$393

I'm a Member but the vehicle requiring assistance is not covered by a Membership package. Can I get immediate roadside assistance?

What does Premium Care cost?
Annual fee per vehicle subscription	$199
On-Road Join and Go Fee	$76
Total	$275

What does Classic Care cost?
Annual fee per vehicle subscription	$110
On-Road Join and Go Fee	$76
Total	$186

I joined NRMA one hour ago and then broke down. Can I get roadside assistance?

NRMA roadside assistance is available 48 hours after you join. So if you require immediate roadside assistance, upon joining or later the same day, an On Road Join & Go fee will apply.

Does my NRMA Membership cover my caravan or trailer?

If the nominated vehicle towing the caravan is covered by our Premium Care or Traveller Care package and the caravan or trailer is not over 2 tonnes, it will be covered for Roadside Assistance.

With Premium Care or Traveller Care your caravan or trailer is also covered for free towing up to 50km in metropolitan areas, up to 100km in remote areas and in country areas, back to the town of the attending NRMA Country Service Centre or 50km free towing in any direction.

Can I get roadside assistance if I breakdown interstate?

Yes - NRMA Membership entitles you to national roadside assistance coverage, utilising reciprocal arrangements that NRMA Motoring & Services has with all other State and Territory motoring clubs in Australia.

Reciprocal benefits entitle you to the basic roadside assistance cover offered by the State or Territory motoring club, depending on which State or Territory in which you breakdown.

Can I get NRMA Roadside Assistance for an LPG vehicle?

Yes - NRMA Patrols are qualified to carry out repairs to the low-pressure side of LPG systems and equipment, including electrical wiring and connections associated with the system.

Patrols cannot supply LPG to vehicles that run out of fuel. These vehicles will need to be towed. Taxis will be required to pay for the tow at a commercial rate at the time of service. Towing entitlements for other Members are subject to their Membership package terms and conditions.