Roadside assistance FAQs

Here are the answers to some of the more common questions we are asked about NRMA roadside assistance. If you can't find the answer to your question here, please call our friendly call centre on
13 11 11.

Phone 13 11 11 and the operator will ask you information including:

  • Your NRMA Membership number and/or registration number
  • Your exact location:
    • What street/road are you on?
    • What is the nearest cross street/road?
    • What is the number of the house/building?
    • Are there any landmarks? (e.g. signage)
    • What direction you were travelling?
    • The make, model and colour of your vehicle.
    • Your contact phone number (e.g. mobile or house/office).
    • The nature of your problem (e.g. mechanical, flat tyre, flat battery, etc).
    • Whether you are in a remote area or concerned for your safety.

    If you're unable to call 13 11 11 and speak directly to an operator, you can make contact one of the following ways:

Yes, you'll just have to pay an On Road Join & Go fee of $139 plus the cost of your NRMA Membership.

 What does Premium Care cost?  
 Joining Fee (once off) $55
 Annual fee per vehicle subscription  $204
 On-Road Join and Go Fee  $139
 Total $398

 

What does Classic Care cost?  
 Joining Fee (once off) $55
 Annual fee per vehicle subscription $113
 On-Road Join and Go Fee $139
 Total $307

 

This applies to motorists who are:

  • Non-Members requiring immediate roadside assistance
  • Lapsed Members requiring immediate roadside assistance (those whose Membership expired three months or more ago)
 What does Premium Care cost?  
 Joining Fee (once off)  $55
 Annual fee per vehicle subscription   $199
 On-Road Join and Go Fee   $139
 Total  $393

 


 What does Premium Care cost?
 Annual fee per vehicle subscription  $204
 On-Road Join and Go Fee  $76
 Total  $280

 

 What does Classic Care cost?
 Annual fee per vehicle subscription $113
 On-Road Join and Go Fee $76
 Total $189



NRMA roadside assistance is available 48 hours after you join. So if you require immediate roadside assistance, upon joining or later the same day, an On Road Join & Go fee will apply.

If the nominated vehicle towing the caravan is covered by our Premium Care or Traveller Care package and the caravan or trailer is not over 2 tonnes, it will be covered for Roadside Assistance. 

With Premium Care or Traveller Care your caravan or trailer is also covered for free towing up to 50km in metropolitan areas, up to 100km in remote areas and in country areas, back to the town of the attending NRMA Country Service Centre or 50km free towing in any direction. 
Yes - NRMA Membership entitles you to national roadside assistance coverage, utilising reciprocal arrangements that NRMA Motoring & Services has with all other State and Territory motoring clubs in Australia. 

Reciprocal benefits entitle you to the basic roadside assistance cover offered by the State or Territory motoring club, depending on which State or Territory in which you breakdown. 
Yes - NRMA Patrols are qualified to carry out repairs to the low-pressure side of LPG systems and equipment, including electrical wiring and connections associated with the system. 

Patrols cannot supply LPG to vehicles that run out of fuel. These vehicles will need to be towed. Taxis will be required to pay for the tow at a commercial rate at the time of service. Towing entitlements for other Members are subject to their Membership package terms and conditions.
If you're unable to call 13 11 11 and speak directly to an operator, you can make contact one of the following ways:

Membership Guide 2015 (PDF 7.3MB/17 pages)
Membership pricing (PDF 731KB/2 pages)
Membership Terms and Conditions effective 7 Dec 2015 (PDF 2.3MB/23 pages)

Although many motorists have both NRMA roadside assistance and NRMA car insurance, they are separate services provided by separate companies.

Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 (IAL), trading as NRMA Insurance. Roadside assistance is provided by National Roads and Motorists' Association Limited ABN 77 000 010 506.

Australia's largest roadside assistance network

Join today and discover the benefit of belonging

*A CTP Green Slip counts towards your policy count, but you don’t receive an NRMA Insurance Loyalty Discount on the cost of your CTP Green Slip.

Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 (IAL), trading as NRMA Insurance. National Roads and Motorists’ Association Limited ABN 77 000 010 506 (NRMA), is an authorised representative of IAL. Please refer to the Financial Services Guide (FSG) for further information. Please also consider the Product Disclosure Statement. A Membership with the NRMA counts towards your NRMA Insurance Loyalty Discount Policy Count, but does not receive the Loyalty Discount, and for a limited time, Membership will also count for your Years of Relationship. Excludes NRMA business Memberships. Policies eligible for the NRMA Insurance Loyalty Discount include Motor, Home, Landlord, Boat, Caravan and Trailer, and Transport Accident Insurance policies. For more information about the NRMA Insurance Loyalty Discount, see the Premium, Excess & Discounts Guide. National Roads and Motorists’ Association Limited ABN 77 000 010 506 handles your personal information according to its privacy policy, available at mynrma.com.au/privacy-policy.